The Training Manager of a large Indian Banking & Financial Services Company was responsible for training the bank staff on products for the institution. She wanted to know how much does the bank staff assimilate after trainings and do they remember what they are informed on the product. The key selling points are its various bank offerings on cards, loans, corporate tie-ups etc.
With her vision, she set out to map and bridge the gap between what’s taught and what’s learnt. Her unique idea of rolling out quizzes every week to assess the knowledge of bank
sales staff became a legend. Her determination led to delivery of 175 plus quizzes in a year, focussed on each banking solution assessing product knowledge and service standards.
She institutionalised this practice of assessments and made it an integral part of the Branch Managers’ weekly routine.